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LAYLA DIAMONDS
LAYLA DIAMONDS
We suggest our Customer reads the below terms and conditions and our refund/exchange policy for using our website and/or any online site to which our website is connected to, including our social media platforms such as Instagram and Google Shopping.
Contact details:
Layla Diamonds Ltd T/A Layla Diamonds
100 Hatton Garden
London Diamond Bourse
London
EC1N 8NX
UK
Email address: sales@layladiamonds.com
Contact number: (+44) 07572 782719
Direct messaging via Instagram @layladiamonds
Website: www.layladiamonds.com
Registered company number: 12109023
Parties:
Customer (“you” and “your”) and Layla Diamonds (“we”, “our” and “us”)
Using our website and security
By accessing and using our website at www.layladiamonds.com including accessing your Customer account, you are agreeing to be automatically bound by the current Terms and Conditions of use including any relevant laws of England and Wales. You are entirely responsible for any activity that occurs under your account login, which is given to you by Layla Diamonds. You agree that you will notify us immediately of any unauthorised use and/or any other breach of security during the use of our website. We will take further action in the event that there is misuse of our website.
You must be aged 18 or over in order to use our website unless a parent or guardian is present with you, at all times in order to use our online retail services.
Privacy policy and data protection
Layla Diamonds gathers and uses your information in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any UK related implementing legislation (“applicable data protection legislation”). Please review our Privacy and Cookies Policy here for more information on how we use your information and your data protection rights. Layla Diamonds will process your data securely and transparently in accordance with our policies. This policy applies to our Customers ordering from outside of the UK as well i.e. all international orders processed on our website and other platforms such as Instagram and Google.
User conduct of website
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through our website. All information, designs, drawings and other specifications on the website are the exclusive property of Layla Diamonds only. Any copying, transmission or re-transmission of the same requires the prior written approval of Layla Diamonds failing which the former is prohibited.
ENTERING INTO A CONTRACT WITH US
A contract between you and Layla Diamonds will only exist for a sale of our items once you pay for and submit your order and until we receive notification of the same. We will notify you by email when we have dispatched your order. Acceptance of the order will be deemed both complete and to have been effectively communicated to you when Layla Diamonds sends the order acknowledgement email to you (whether or not you receive that email).
Item prices
All prices for Layla Diamonds’s items will be as stipulated at the time of you placing an order on our website. We are entitled to amend the price to account for an increase in our supplier’s prices, or the imposition of new taxes or duties, or if due to an error or omission, the price for one of our items is found to be incorrect.
Item specifications
Some of the items may vary in colour/style. Therefore, whilst we will include as much details as possible for our item descriptions, it may not be reasonably possible to keep specifications completely up to date. All descriptive matters, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the items to the best of our ability and knowledge.
Payment processing service
Layla Diamonds’ website is powered by Stripe to provide a secure, robust and reliable payment processing service. We accept debit and credit card payments from Visa, Mastercard, American Express, Stripe and payments using PayPal. We recommend that you read over our privacy policy concerning processing of payments and the steps we take to ensure it is secure and safe.
Dispatch and delivery process
We aim to dispatch jewellery items within 2-6 weeks of placing your order, unless it is a bespoke order (see exception below).
While we send you an estimated delivery date/time upon processing your order, we cannot guarantee a specific arrival date, as it all depends on the item/s ordered and delivery timescales, including potential delays with Royal Mail or our couriers, which is outside of our control.
If you require your order before 4 weeks, we strongly recommend that you email us at sales@layladiamonds.com before placing your order online, in order for us to check if we can accommodate your request. We do our very best to meet our Customer requests but cannot guarantee an expedited order dispatch date for all Customers. It will depend on item availability, business needs and resources at the said time.
For a bespoke order this will take between 4 - 6 weeks to create the order and dispatch, being a custom item. Please email us to discuss this for further information.
Layla Diamonds is pleased to also accept international orders.
We offer free UK shipping and we offer international shipping, which is chargeable to the Customer. Both are fully insured “door to door”. You will also be able to track the shipping of your order online and will be provided with those details by us.
On the date of delivery, you will need to sign for the delivery on receipt, after which time the item/s become your sole responsibility.
We will not be responsible for any losses, costs, damages or charges that you may suffer in the event we have had to delay the dispatching, delivering and/or supplying of our item/s where it was outside of our control and/or the responsibility of Royal Mail or our courier. This will not affect your insurance rights for the dispatched item/s.
If you are unhappy
We hope your item/s arrives in perfect condition. However, we appreciate, as with anything, that sometimes things may not go to plan. In the event that you are unhappy with the item/s on please contact us within 7 days at sales@layladiamonds.com and include your order number, full name and email address so that we can process your request efficiently.
If you feel that the item/s is faulty for whatever reason, please return the item/s to us within 14 days so that we can take steps to carry out fixings. Please advise in email where you require the alterations and this will ensure that we can correct the item/s promptly and to your satisfaction.
Alternatively, we will be happy to provide you with an exchange of item/s to the same value of the item/s in question. Please advise us in email which item you wish to exchange for including our item number.
We will be happy to provide you with a full refund/exchange excluding your delivery fee and return postage for unwanted items where you are unhappy with it, provided the returned item/s is in its original, unused/unworn and perfect condition with its full documentation including certificate/s.
We will be happy to carry out ring sizing on one occasion at no charge within one year of purchase. You will however, be responsible for return postage fees. We charge for additional ring sizing and/or any ring alterations.
A bespoke ring can be returned and fully refunded within 14 days less our bespoke work costs for work done. Please get in touch with us by email at sales@layladiamonds.com for more information and we can advise on what amount of the price we can refund to you after calculating the same.
You will be responsible for the costs of returning the item to us, preferably by registered/special delivery, in case it gets lost or delayed in transit. We strongly advise that you obtain proof of posting and use recorded/special delivery using Royal Mail, DHL or FedEx. We will not be liable if the returned items are delayed and/or lost in transit. We will only be liable from the date of receipt of the returned order.
Engagement ring warranty
All of our engagement rings come with a lifetime warranty. This warranty covers repairs, including the replacement of small stones that may fall out of the setting. We are happy to repair your engagement ring at no cost to you, apart from the return postage fee.
Please note that the warranty covers repairs only. If the ring is deemed beyond repair, there will be a charge for creating a brand-new setting. Please contact us via email for more information.
However, the warranty does not cover the following circumstances*:
*We strongly suggest that you insure your engagement ring to cover the above exclusions.
Items excluded from our refund/exchange policy
The below items are strictly excluded:
This does not affect your statutory rights.
Advertising and promotions
We reserve the right to place advertisements and promotions on the website. Advertisers and sponsors on our website, if any, must comply with all local, national, state and international laws (where relevant) and are solely liable for their actions.
Disclaimer
Layla Diamonds makes no warranties, may it be expressed or implied, therefore negates all other warranties.The information on our website is for information purposes only and, although we have made every effort to ensure the correctness of the information, the said information is provided as stated/specified/displayed and without warranties or conditions of any kind whether express or implied.
Furthermore, we do not make any representations concerning the accuracy or reliability of the information on our website or otherwise and/or any sites linked to our website.
Limitation of liability
To the fullest extent allowed by the law, under no circumstances, including, but not limited to, negligence, are we liable to the Customer/Recipient for any direct, indirect, incidental, special or consequential damages that result from the use of and/or the inability to use the information on our website, any changes to the website, data sent or received or not sent and/or for any of the above mentioned damages that result from the use or inability to use our products.
This does not impact your statutory rights.
Proprietary rights
All of the content which includes but is not limited to text, software, photographs, graphics or other material on our website, within advertisements or emails, commercial information from our website, by us, or our advertisers or any other content providers, is protected by trademarks, copyrights, patents and/or other proprietary rights and laws that are applicable.
Performance of contract and legal jurisdiction
We shall not be liable for any failure to perform our obligations as a result of circumstances that are beyond our reasonable control. This includes but is not limited to a 'force majeure' incident. Any such failure to exercise or enforce a right or provision of the terms of use will not constitute a waiver of such right or provision unless we (the Customer and us) have both acknowledged and agreed this in writing.
The terms of use are governed by and construed fully in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts located in England and Wales. If any provision of the terms of use is held by a court of jurisdiction to be contrary to law, then such provision will be construed to reflect the intentions of the parties with the other provisions that are in full force and effect.
Amending Terms and Conditions
We reserve the right to change the terms or any of the policies regarding the use of the website, our items and/or services (including item descriptions, prices or and/or item availability) at any time and may notify you by the act itself of posting an updated version of our terms and conditions on our website.
The information on our website may include technical, typographical, or photographic errors and we cannot promise all the materials are completely accurate. Layla Diamonds may need to change the content or information, at any time, without giving prior notice.
Changing or terminating our website
We may amend or terminate our website with or without an explanation at any time and for it to be effective immediately. In addition, we reserve the right to terminate your Customer account in the event that there has been any violation of our Terms and Conditions, regardless of the reason that has resulted in such violation. If you have made an accidental oversight during the use of your account which may potentially, or, has violated the Terms and Conditions, please contact us by email on sales@layladiamonds.com.
Reference to other sites on our website
Layla Diamonds is not responsible for content including its accuracy of websites that are linked to our own website page. The presence of any link does not imply endorsement by Layla Diamonds of our site or information. The use of any linked website is at the Customer's own risk so we always suggest to act carefully.
Customs clearance, taxes and duties - international orders
Some countries outside of the UK may be subject to taxes and duties. Payments of tax and duties are the responsibility of the Customer or Recipient of our items. Layla Diamonds is under no circumstances liable for country specific custom taxes and/or duties as a result of delivering your order whether to you or your Recipient. Please contact your local customs office for more information on potential liabilities that will apply to you or your Recipient before you order with us.
Every country has its own customs clearance levels. Although most countries accept all imports, some items may be refused entry to a specific country. Please make sure you check with your local customs office who can advise on the items that cannot enter their country.
The Recipient/Customer may be liable for additional charges. It is the Customer’s sole responsibility to familiarise themselves with the laws and rules that apply to the country where the order will be delivered before placing their order.
If you're unhappy or want to provide any feedback
We strive to do our best for our Customers here at Layla Diamonds. If you are unhappy with the items or our services that you have received from us or would like to provide feedback, please let us know so that we can help. You can email us at sales@layladiamonds.com or the contact us link on our website. Please include as much information as you can including the order reference, email address and contact number including your ideal outcome. For complaints, we will look into the matter for you and aim to provide a full response within 7 days. We will keep you updated.
We always welcome comments and feedback.
If you have any queries in relation to our Terms and Conditions, please feel free to contact us and we will be happy to assist.
We hope you enjoy shopping with us.
